The Law Medical Group Practice is a dynamic, thriving NHS GP practice with a proud history of serving our community.

Founded in honor of Mr. Law’s dedication to patient care, our practice has grown into a respected healthcare provider that operates from two sites. Over the years, we have remained committed to delivering high-quality, patient-centred care while embracing innovation to meet the evolving needs of our patients.

As an improved Imperial and King’s College teaching center, we play a vital role in shaping the future of healthcare by mentoring and educating the next generation of medical professionals. Our commitment to learning and development ensures that our patients receive care that reflects the latest medical advancements and best practices.

At the heart of our practice is a strong foundation built on our mission, vision, and core values. We are dedicated to providing accessible, innovative, and compassionate healthcare, ensuring the well-being of every patient we serve.

Our Mission We strive to deliver exceptional healthcare services that prioritize patient well-being, promote healthy lifestyles, and contribute to a thriving community.

We are committed to:

• Ensuring healthcare access for all, regardless of circumstances.
• Encouraging collaboration among healthcare professionals for better patient outcomes.
• Embracing innovation to improve the quality and efficiency of care.
• Engaging with our community through health and wellness initiatives, including our valued Patient Participation Group (PPG), which plays a vital role in shaping our services.

Our Vision We aim to be a leading healthcare provider recognized for our commitment to innovation, compassion, and patient-centered care. Our vision is a future where healthcare is accessible, personalized, and empowers patients to take charge of their well-being—values that Mr. Law upheld.

Our Core Values

• Excellence: Delivering the highest standards of clinical care through continuous learning and innovation.
• Compassion: Treating every patient with empathy, respect, and understanding. As a Veteran Friendly Practice and a Safe Surgery, we ensure inclusivity and support for all.
• Innovation: Continuously improving our services by adopting the latest medical advancements.
• Integrity: Upholding ethical standards, transparency, and accountability in everything we do.
• Collaboration: Partnering with patients, families, and healthcare professionals to provide holistic, coordinated care.
• Community: Serving and engaging with our local community to promote better health and well-being.

At The Law Medical Group Practice, we are dedicated to:

• Providing timely and high-quality healthcare.
• Creating a welcoming, patient-focused environment.
• Empowering individuals with the knowledge and support needed for informed health decisions.
• Continuously evolving our services based on patient feedback and best practices.

From our rich history to our forward-thinking approach, we believe healthcare is more than just treating illness—it’s about building relationships, fostering wellness, and helping individuals lead healthier lives.

Introduction

In accordance with the General Data Protection Regulation, patients (data subjects) have the right to access their data and any supplementary information held by The Law Medical Group Practice; this is commonly known as a data subject access request (DSAR). Data subjects have a right to receive:

• Confirmation that their data is being processed
• Access to their personal data
• Access to any other supplementary information held about them

Options for access

As of April 2016, practices have been obliged to allow patients access to their health record online. This service will enable the patient to view coded information held in their health record. Prior to accessing this information, you will have to visit the practice and undertake an identity check before being granted access to your records.

In addition, you can make a request to be provided with copies of your health record. To do so, you must submit a Data Subject Access Request (DSAR) form; this can be submitted electronically and the DSAR form is available on the practice website.

Alternatively, a paper copy of the DSAR is available from reception. You will need to submit the form online or return the completed paper copy of the DSAR to the practice. Patients do not have to pay a fee for copies of their records.

Time frame

Once the DSAR form is submitted, The Law Medical Group Practice will aim to process the request within 21 days; however, this may not always be possible. The maximum time permitted to process DSARs is one calendar month.

Exemptions

There may be occasions when the data controller will withhold information kept in the health record, particularly if the disclosure of such information is likely to cause undue stress or harm to you or any other person.

Data controller

At The Law Medical Group Practice the data controller is Sheraz Khan and should you have any questions relating to accessing your medical records, please ask to discuss this with the named data controller.

Sheraz Khan                                       The Law Medical Group Practice Data controller

Published: 02/07/2018                        Review: 30/06/2019

You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish, and this is all the more important if English is not your first language, or if you feel you might not be able to express what you need clearly to the doctor or nurse.

In addition, for intimate examinations, you will be offered the choice of having another professional clinician present at the examination. This is called chaperoning.

Because we are a small practice this might not be possible at all times. If we can’t allocate a chaperone when you wish one to be there, then we can reschedule your examination to another time.

At times you may be asked to complete a patient questionnaire in order to maintain our record of all patients. The computer requires good discipline in maintaining accurate records which is to everyone’s advantage and holds the key to many benefits, particularly in preventative medicine.

The practice is registered under the Data Protection Act and confidentiality will remain our prime concern. For routine audit purposes, representatives from the Clinical Commissioning Group or NHS England will be required to look at patients’ medical records. The auditors may not be medically qualified but are all bound by their contract of employment to respect confidentiality. However, if you do not wish your notes to be used in this way, please inform us at the front desk and your notes will be annotated accordingly.

Insurance companies and solicitors will ask for access to your medical records in certain circumstances, eg mortgage applications and accidents. We will only release this information if we have your signed authority to do so. Equally, we will only release prescriptions, letters or any other information to relatives, neighbours or friends provided you have given your consent in writing to the practice first.

Under the Data Protection Act you have the right to get a copy or have sight of the information that is held about you. This is known as a subject access request. Please check the charge for this with the receptionist.

NHS Digital Data Provision Notice for Individual GP Level Data – Information for Patients

Freedom of Information (FOI)

The practice complies with Information Commissioner’s Office stipulations. Before requesting information, patients are asked to consult the ICO’s website and consider whether this information is already or more easily available elsewhere.

ICO home page

Approximately 300 appointments per month are ‘Did Not Attend’ (DNA).
Wasted appointments have an enormous impact on the practice in terms of:

• Significant costs
• Frustration for both patients who cannot see the Doctor of their choice and have to wait to be seen, and members of staff
• Potential risk to the health of patient

DNA Policy

GP earnings 2019/20

NHS England requires that the net earnings of doctors engaged in the practice is published, and the required disclosure is shown below:

However, it should be noted that the prescribed method for calculating earning is potentially misleading because it takes no account of how much time doctors spend working at the practice and should not be used to form judgement about GP earnings, nor to make any comparison with any other practice.

All GP practices are required to declare the mean earnings (e.g. Average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in The Law Medical Group Practice in the last financial year was £76,253 before tax and national insurance. During that financial year the practice had 4 full time GPs and 5 part time GPs who were working in the practice for more than six months.

The Law Medical Group Practice proudly serves the Brent borough with two convenient locations, catering to over 18,000 patients. Our dedicated team includes a diverse range of healthcare professionals, ensuring comprehensive care for our community.

Our Team Includes:

• Social Prescribers
• Pharmacists
• GP Registrars
• General Practitioners (GPs)
• Physician Associates
• Dietitians
• Dermatologist Specialist

We are committed to providing high-quality, patient-centered care. To learn more about our practice team, click here to see their profiles and photos

Our mission, vision, and values are the foundation of our practice. They represent what we believe in as a team and how we strive to provide care to our patients.

Our Mission

• To deliver exceptional healthcare services that prioritize patient well-being, promote healthy lifestyles, and contribute to a thriving community, like Mr Law did.
• Ensure accessibility to healthcare services for all patients, regardless of their circumstances.
• Foster collaboration among healthcare professionals to enhance patient outcomes.
• Embrace innovation by adopting new technologies and practices to improve care quality.
• Actively engage with the community to promote health and wellness initiatives. Our Patient Participation Group, meets regularly to discuss how the practice is doing and to make suggestions for improvement. We value the input of our PPG and encourage all of our patients to get involved.

Our Vision

To be a leading healthcare provider, recognized for our commitment to innovation, compassion, and patient-centred care. We envision a future where healthcare is accessible, affordable, and personalized to meet the unique needs of each individual, like Mr Law upheld. We strive to empower our patients to take control of their health and well-being by providing them with the knowledge, tools, and support they need to make informed decisions about their care.

Our Core Values

• Excellence: We strive for the highest standards in clinical care, utilizing the latest medical knowledge and technology to ensure the best possible outcomes for our patients.
• Compassion: We treat every patient with empathy, respect, and understanding, recognizing their individual needs and concerns. The Law Medical Group Practice is classified as an Veteran Friendly Practice and a Safe Surgery, to ensure this is met.
• Innovation: We embrace advancements in medicine and technology to improve the quality and efficiency of our services, always seeking better ways to care for our patients.
• Integrity: We adhere to the highest ethical standards, ensuring transparency and accountability in all our actions.
• Collaboration: We work in partnership with our patients, their families, and other healthcare providers to deliver coordinated and comprehensive care.
• Community: We are committed to serving our community, promoting health and wellness, and contributing to the overall well-being of our residents. Join our PPG today, to be part of the continuous improvement of our patient care at The Law Medical Group Practice.

Our Commitment to Our Patients

What we will do We will acknowledge your complaint within three working days and we aim to have fully investigated and replied within 20 working days of the date it was received. If we expect it to take longer we will explain the reason for the delay and tell you when we expect to finish. When we look into your complaint, we will investigate the circumstances, make sure you receive an apology if this is appropriate, and take steps to make sure any problem does not arise again. You will receive a final letter setting out the result of any investigations and asking you to contact us again if you have any remaining questions regarding your complaint.

Confidentiality

All complaints must be treated in the strictest confidence

Where the investigation of the complaint requires consideration of the patient’s medical records, the Complaints Manager must inform the patient or person acting on his/her behalf if the investigation will involve disclosure of information contained in those records to a person other than the Practice or an employee of the Practice.

The practice must keep a record of all complaints and copies of all correspondence relating to complaints, but such records must be kept separate from patients’ medical records.

Statistics and Reporting

The Practice must submit to the local primary care organisation periodically/at agreed intervals details of the number of complaints received and actioned.

We all have bad days, and when we feel ill we may feel ‘down’ and a little more irritable than normal. All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.

The practice will not tolerate:

• Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
• Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.