NHS 111 Mental Health Line

Telephone access to help people in a mental health crisis is available by calling NHS 111 and selecting the mental health option.

Since the introduction of NHS 111 for mental health crisis in 2024, the West Yorkshire Mental Health helpline has been accessible via 111 as well as via an 0800 number.

From 1 April 2025 the service can only be reached by calling NHS 111.

Anyone calling 0800 183 0558 after 1 April 2025 will hear the following message:

“This number is now closed, for people with a mental health crisis, please dial 111 and select the mental health option.

If you or someone you care about is in a life threatening condition, please call 999.”

This change only relates to a change in telephone number to access the service from 0800 to 111, calls will be answered by the same team, experienced and trained in delivering mental health crisis support.

Having one three digit memorable number will streamline access and help to reduce any confusion created by having two different routes into the service.

This change only applies to the West Yorkshire Mental Health Helpline. The Night Owls service remains unaffected by this change and access to this services will continue through both NHS 111 and the locally established number.